IPO Zendesk Inc. (ZEN) is a software development company that provides a software-as-a-service, or SaaS, customer service platform. Their platform helps organizations better answer customers' questions, and to solve their problems through everyday channels such as email, chat, voice, social media, and websites. The Zendesk platform also helps people find answers on their own through knowledge bases and communities, capitalizing on the increasing customer preference for self-service.
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